Duration: 3 hours including a 15 minute refreshment break

Through creative hands-on exercises, true scenarios and thought-provoking discussion time, the course covers such topics as changing attitudes and perceptions, improving communication, appropriate language, access issues and awareness of the DDA. It is packed with useful tips and advice which help highlight personal responsibilities and prevent discrimination. The course is interactive and injected with humour and personal experiences that help to promote disabled people as individuals, each with their own individual needs.

Course outline

• Introduction
  Trainer and delegate introductions
  Ground rules, expectations and aims of the session
  
• What is Disability – visible and hidden?
  
• The impact of Disability Discrimination
  
• Communication Skills
  Thought-provoking exercises to highlight the difficulties and emotions disabled people face on a daily basis, with discussion time and practical solutions. Also to identify appropriate language and behaviour.
  
• Understanding Access Issues
  Group exercises highlighting both the difficulties and solutions using true scenarios tailor-made to suit the audience.
  
• Raising Sensory Loss Awareness
  Group exercises highlighting problems encountered by people who are visually and/or hearing impaired, Blind or Deaf, with practical advice.
  
• The Disability Discrimination Act (1995)
  Not in-depth legislation, but how it affects people on a day to day basis – what it means to people and what considerations and improvements have to be made to prevent discriminatory situations.
  
• How was it for you?
  Unanswered questions covered
  Evaluation forms and feedback

Training Methods

A good variety of training techniques are used throughout the course to engage delegates in participation, hold attention, aid learning and encourage implementation outside the course environment.

These methods include:

• Small group exercises
• Large open forum discussion
• Individual time for reflection
• Thought-provoking true experiences from disabled trainers
• Questions and Answers
• Disability Equality Quiz

Support Materials

Each delegate will receive a take-away pack of useful reference material including:

• Statistics questionnaire and answers
• Top tips for dealing with wheelchair users, visually impaired and Blind people, hearing impaired and Deaf people, people with speech impairments, mobility issues etc.
• Disability Discrimination Act information including a timetable of implemetation
  Useful contacts for general and specialised disability organisations – national and local
• RNID communication support information
• Evaluation form

Attendance certificates for all participants will also be issued after the course.

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