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Waiting Well Patient Support Officer

Term Length
Temporary Contract until 16th December 2022
Closing Date
£25,481 (scale 19) FTE/Pro Rata - contract or casual basis

Devon-wide, dynamic, progressive, and user-led organisation seeks:

Waiting Well Patient Support Officer

£25,481 (scale 19) FTE/Pro Rata – contract or casual basis, contributory pension if on contract 
24 hours per week

Temporary Contract until 16th December 2022 with option to extend, funding permitted.

Hybrid working – Remote working with occasional visits to main office in Exeter

A great opportunity to make a difference for those waiting for NHS treatment. Work alongside and assist the Waiting Well Operations Coordinator to enable people to stay as healthy as possible whilst waiting for NHS input.

The role: 

  • To provide direct client support by offering a person-centered holistic service which keeps people safer whilst waiting for Elective Care through community support and connectedness.
  • To keep up to date with the information required to provide advice to people referred to us through the website, telephone etc
  • To log all client/patient contacts onto the LOD Customer Relationship Management (CRM) system
  • To maintain good working relationships with partners and other stakeholders, collecting feedback as required by the Operations coordinator.
  • To provide LODs Research Lead data and monitoring sheets as required
  • To support the Operations Support Co-ordinator (Waiting Well Project) regarding using the website to provide information and marketing the service, social media, publicity mailings etc as requested
  • To attend appropriate training courses as identified.
  • To attend staff meetings and team meetings as required.
  • To attend and participate in regular work appraisals and any other support systems as appropriate.
  • Ensure relevant safeguarding policies and practices are adhered to

Living Options Devon exists to ensure people with physical, learning and/or sensory disabilities and Deaf people with sign language can make an active and equal contribution in society.

To become part of our organisation you should have the following skills:

  • Knowledge of the health and social care system
  • Understanding of key issues affecting people waiting for surgery and sensory impairments.
  • Understanding of GDPR policies
  • Previous experience of working as a health or social care professional or support worker
  • Ability to work alone
  • Highly motivated
  • Numeracy Skills
  • IT Skills
  • Excellent communication skills

In return for your hard work and dedication, you’ll enjoy a wide range of benefits including:

  • Competitive salary
  • Annual leave
  • Flexible working location – remote/Exeter office based
  • Contributory pension scheme (conditions apply)
  • Training and development opportunities
  • Cycle to work scheme
  • Fully Accessible office with on-site parking

Closing Date: Monday 15th August 2022
Interview Date: 23rd / 24th August 2022

PLEASE NOTE: All applications have to be received by a completed application form which can be downloaded below:

Waiting Well Patient Support Officer – JD

Waiting Well Patient Support Officer Application Form

Return your application to by the closing date.

For further details, full JD, personal specification and application pack, please visit our website:  or email:, Tel: 01392 459222.

An enhanced DBS check is required for this post.
Living Options Devon strives to be user-led in all that we do and we welcome applications from disabled and Deaf people.