Waiting Well Officer

Devon-wide, dynamic, progressive, user-led organisation seeks: 

Job Title:     Patient Support Officer Waiting Well Project

Salary:          £25,991 Full time equivalent

Hours:          Full time (37 hours per week) part time considered

Term:            Fixed term contract until 31^st March 2024 likelihood to extend funding

permitting

Location:       Exeter office and remote home working

A great opportunity to make a difference for those waiting for NHS treatment. Work as part of an experienced team to enable people to stay as healthy as possible whilst waiting for NHS treatment.

The role:

• Provide direct service user support by phone or email
• Use a person-centered holistic approach to empower service users
• Research appropriate information and services to meet service user’s needs
• Work as part of a team
• Log all service user contacts onto the Living Options Devon Customer Relationship Management System in the agreed manner
• To manage own case load
• To work predominantly independently and be proactive to engage with other team members for mutual support

Living Options Devon exists to ensure people with physical, learning and/or sensory disabilities and Deaf people with sign language can make an active and equal contribution in society.

To become part of our organisation you should have the following skills:

• Knowledge of the health and social care system
• Understanding of key issues affecting people waiting for NHS treatments.
• Previous experience of working with service users in a voluntary or paid capacity
• Understanding of the importance of patient record related legislation eg safeguarding, confidentiality, GDPR etc
• Ability to work alone and manage own caseload
• Highly motivated
• Numeracy Skills
• IT Skills
• Excellent communication skills

In return for your hard work and dedication you’ll enjoy a wide range of benefits including:

• Competitive salary
• 25 days annual leave + bank holidays. Increasing to 28 with extended service
• Flexible working location – remote/Exeter office based.
• Contributory pension scheme (conditions apply)
• Training and development opportunities.
• Cycle to work scheme
• Fully Accessible office with on-site parking

Closing Date:         9am Monday 11^th September 2023

Interview Date:      Wednesday 20^th and Friday 22^nd September 2023

PLEASE NOTE: All applications have to be received by a completed application form which can be downloaded from our website. https://www.livingoptions.org/get-involved/work-with-us/ and returned to jobs@livingoptions.org by the closing date.

For further details, full JD, personal specification and application pack, please visit our website: www.livingoptions.org  or email: jobs@livingoptions.org, Tel: 01392 459222.

An enhanced DBS check is required for this post.

Living Options Devon strives to be user-led in all that we do and we welcome applications from disabled and Deaf people.