Skip to main content


Waiting Well Officer

Term Length
Fixed Term March 2024
Full time (Part time considered)
Closing Date

Devon-wide, dynamic, progressive, user-led organisation seeks: 

Job Title:     Patient Support Officer Waiting Well Project

Salary:          £25,991 Full time equivalent

Hours:          Full time (37 hours per week) part time considered

Term:            Fixed term contract until 31st March 2024 likelihood to extend funding


Location:       Exeter office and remote home working


A great opportunity to make a difference for those waiting for NHS treatment. Work as part of an experienced team to enable people to stay as healthy as possible whilst waiting for NHS treatment.

The role:

  • Provide direct service user support by phone or email
  • Use a person-centered holistic approach to empower service users
  • Research appropriate information and services to meet service user’s needs
  • Work as part of a team
  • Log all service user contacts onto the Living Options Devon Customer Relationship Management System in the agreed manner
  • To manage own case load
  • To work predominantly independently and be proactive to engage with other team members for mutual support


Living Options Devon exists to ensure people with physical, learning and/or sensory disabilities and Deaf people with sign language can make an active and equal contribution in society.

To become part of our organisation you should have the following skills:

  • Knowledge of the health and social care system
  • Understanding of key issues affecting people waiting for NHS treatments.
  • Previous experience of working with service users in a voluntary or paid capacity
  • Understanding of the importance of patient record related legislation eg safeguarding, confidentiality, GDPR etc
  • Ability to work alone and manage own caseload
  • Highly motivated
  • Numeracy Skills
  • IT Skills
  • Excellent communication skills


In return for your hard work and dedication you’ll enjoy a wide range of benefits including:

  • Competitive salary
  • 25 days annual leave + bank holidays. Increasing to 28 with extended service
  • Flexible working location – remote/Exeter office based.
  • Contributory pension scheme (conditions apply)
  • Training and development opportunities.
  • Cycle to work scheme
  • Fully Accessible office with on-site parking


Closing Date:         9am Monday 11th September 2023

Interview Date:      Wednesday 20th and Friday 22nd September 2023

PLEASE NOTE: All applications have to be received by a completed application form which can be downloaded from our website. and returned to by the closing date.

For further details, full JD, personal specification and application pack, please visit our website:  or email:, Tel: 01392 459222.

An enhanced DBS check is required for this post.

Living Options Devon strives to be user-led in all that we do and we welcome applications from disabled and Deaf people.