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Waiting Well Supervisor

Term Length
Fixed Term March 2024
Full time (Part time considered)
Closing Date

Devon-wide, dynamic, progressive, user-led organisation seeks:


Job Title:     Supervisor Waiting Well Project

Salary:          £26,511 Full time equivalent

Hours:          Full time (37 hours per week) part time hours considered

Term:            Fixed term contract until 31st March 2024 with likelihood of extension

funding permitting

Location:       Exeter office and remote home working

A great opportunity to make a difference for those waiting for NHS treatment. Work alongside and assist the Operations Co-ordinator to enable people to stay as healthy as possible whilst waiting for NHS treatment.


The role:

  • Support and deputise for the Operations Co-ordinator
  • Supervise team members
  • Provide direct service user support by phone, email, video call or face to face
  • Research appropriate information and services to meet service users’ needs
  • Use a person-centered holistic approach to empower service users
  • Log all service user contacts onto the Living Options Devon Customer Relationship Management System in the agreed manner
  • Provide data as requested for evaluation and monitoring purposes


Living Options Devon exists to ensure people with physical, learning and/or sensory disabilities and Deaf people with sign language can make an active and equal contribution in society.


To apply for this post you should have the following skills:

  • Knowledge of the health and social care system
  • Understanding of key issues affecting people waiting for NHS treatments.
  • Previous experience of working as a health or social care professional or support worker
  • Experience of leading a small team of staff to deliver client facing services
  • Understanding of the importance of patient record related legislation eg safeguarding, confidentiality, GDPR etc
  • Ability to work alone
  • Highly motivated
  • Numeracy Skills
  • IT Skills
  • Excellent communication skills


In return for your hard work and dedication you’ll enjoy a wide range of benefits including:

  • Competitive salary
  • 25 days annual leave + bank holidays. Increasing to 28 with extended service
  • Flexible working location – remote/Exeter office based.
  • Contributory pension scheme (conditions apply)
  • Training and development opportunities.
  • Cycle to work scheme
  • Fully Accessible office with on-site parking


Closing Date:         9am Monday 11th September 2023

Interview Date:      Wednesday 20th & Friday 22nd September 2023


PLEASE NOTE: All applications have to be received by a completed application form which can be downloaded from our website. and returned to by the closing date.

For further details, full JD, personal specification and application pack, please visit our website:  or email:, Tel: 01392 459222.

An enhanced DBS check is required for this post.

Living Options Devon strives to be user-led in all that we do and we welcome applications from disabled and Deaf people.