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Help and Support

Time To Talk

Our free, confidential listening support and advice helpline, for those with a disability and/or long-term health condition.

Female communicating in British Sign Langauge on ipad

Our free, confidential listening support and advice helpline, for those with a disability or long-term health condition

Time to Talk is a telephone and online service, provided by a friendly team who listen and offer peer support, provide information and advice, and signpost or refer to other appropriate services.

Time to Talk is not an emergency or out-of-hours service.  If you are in crisis, click here for information on who to contact.
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Free Telephone, Online Support and Webcam Support Service

Do you ever have feelings of isolation or loneliness? Low mood or anxiety? You might want someone to talk to who can help you find ways to meet new people or help you to maintain or regain your sense of wellbeing and enjoyment of life. Time to Talk’s friendly team is ready to listen to you and help you to find support and services local to you.  You can ring us, or we can ring you, and we can also provide a video chat service (webcam) if you would prefer to talk to us that way.  We provide time-limited support (up to a maximum of 6 hours) but are flexible in how our support is delivered.

You can contact Time to Talk directly or be referred by someone else using our referral form.

Time2Talk Referral form

Contact the support line:

Call: 0300 303 3691 (freephone)
During our opening hours (see below) or leave us a message and we will get back to you.

Opening Hours: 
Tuesday:            10am – 4pm
Wednesday:       10am – 4pm
Thursday:          10am – 4pm


SMS/Text: Living Options Hub on 07856 426 940.

Contact Information 
Freephone: 0300 303 3691
Text / SMS: 07856 426 940 (Living Options Hub)

Support for Deaf people

Living Options Devon also offers information, advice and support to Deaf people, as well as counselling services for Deaf people. Learn more

Living Options Counselling Service

Counselling services are also available for people with disabilities. Learn more

Mental health support organisations: 

  • Devon Partnership Trust – First Response Service 
    The First Response Service (FRS) provides a service seven days a week, 365 days a year. It is an urgent mental health service for people with mental health and learning disability needs.
    Call 111
     and select the mental health option if you are concerned about feeling unsafe, are very distressed or you have used First Response services and there are signs of a mental health relapse.
  • Samaritans – available 24/7.
    They offer a supportive conversation around a whole range of mental health issues and also offer a call back service and follow up calls.

    Tel: 116 123
  • Mental Health Matters Devon  provides a 24 hour, 365 days a year mental health helpline.
    Call on 
    0800 470 0317 (not including Plymouth)
    or face-to-face at:
    The Moorings in Barnstaple (07850 927 064) 6pm – 11pm Thursday to Monday
    Exeter (07790 790 920) 10am – midnight, Monday to Friday (including bank holidays)* 12pm – midnight, Saturday – Sunday
    Torquay (07483 991 848) 10am – 6pm (virtual only) and 6pm – midnight, Monday to Friday (including bank holidays), 12pm – midnight, Saturday – Sunday.
    *Please note that staffing or safety issues may require face-to-face appointments to be by appointment only at certain times. Telephone support is available during all opening hours.
  • NHS: Every Mind Matters – For resource suggestions including apps to support your mental health and wellbeing. 
  • CALM is the Campaign Against Living Miserably
    For people in the UK who are down or have hit a wall for any reason.
    It is a leading movement against suicide and a men’s support service.
    Call 0800 58 58 58
    (daily, 5pm to midnight) – webchats are also available.
  • Rethink – Carers support, advocacy, crisis support.
    They have links to local peer support groups.
    Tel: General Enquiries: 0121 522 7007 / Advice service 0808 801 0525 – open seasonal hours over Christmas
  • Devon Mind – Range of support and resources available for people.
    Tel:  01752 512280 (during office hours)
  • Silverline – Provides support, information, friendship and advice for older people (over 55) who may feel lonely or isolated.
    Open 24 hours a day, 365 days a year.
    Tel: 0800 470 8090
  • Standalone – Charity supporting adults who are estranged (not in contact) from their family. 
  • Recovery Devon – Supporting mental health recovery and wellbeing 
  • Talkworks – NHS Mental Health and support 


Useful Resources are available from Devon Libraries

Did you know that Devon Libraries don’t just offer the loan of library books? They have a wealth of resources and support services on offer to keep you connected with others, learning, and motivated. Learn more at Devon Libraries

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