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Resources to help support you during the energy crisis

Electricity Pylons

Energy costs are currently spiralling up due to the increasing wholesale costs of oil and gas

Many individuals and families across the country are struggling to pay their bills and are having to decide between eating or heating.

If you are disabled and are struggling to manage your energy cost and usage there is support you can access to help you.

If you need to talk to someone about your energy concerns you can contact one of our friendly Hub Hosts and they will be able to assist and advise if any of our services can help.

The Hub

We’ve also put together some resources to help support you during the energy crisis.

Disability Energy Support

Many charities and organisations are offering energy support advice to help you to manage your energy bills.

There is advice available on a wide range of energy issues.

Where to get help

Citizens Advice

citizens advice logo

Citizens Advice can help you take advantage of certain benefits, grants and help offered by the government and energy suppliers.

Citizens Advice is running their Big Energy Saving Network campaign. This gives you information on:

Download Citizens Advice Energy Advice Booklet

Additional Information from Citizens Advice:

Learn more at Citizens Advice

Consumer Helpline: 0808 223 1133

Textphone: 18001 + helpline number

Who are my gas and electric suppliers?

You can find out who your gas supplier is by talking to the Meter Point Administration Service.

Find your gas supplier with the search tool

or call the Meter Point Administration Service on 0870 608 1524

You can find out who your electricity supplier is by using the Energy Network Association search tool.

Find your electricity supplier with the search tool

Government Help

Warm Home Discount Scheme


You could get £140 off your electricity bill for winter 2021 to 2022 under the Warm Home Discount Scheme. The money is not paid to you – it’s a one-off discount on your electricity bill, between October and March. You may be able to get the discount on your gas bill if your supplier provides you with both gas and electricity. 

You will be eligible for this discount if:

You need to contact your supplier to find out if you can get the discount.

Read more about the warm home discount scheme

Energy Bills Rebate

The Government has announced the Energy Bills Rebate which provides:

  • A £200 discount on household energy bills for domestic electricity customers in Great Britain. This will be paid back automatically over the next 5 years. 
  • A £150 non-repayable Council Tax Rebate payment for all households that are liable for Council Tax in Bands A-D in England.
Read more about the Energy Bills Rebate

Priority Services Register

The Priority Services Register is a free support service to help people in vulnerable situations. Energy suppliers and network operators offer this service. Each energy provider keeps their own register. You need to contact your energy supplier to get yourself on the register.

You are eligible if you:

  • are disabled or have a long-term medical condition
  • are recovering from an injury
  • have a hearing or sight condition
  • have a mental health condition
  • have extra communication needs (such as if you don’t speak or read English well)
  • have reached your state pension age
  • are pregnant or have children under 5

If you are eligible for the Priority Services Register you can get help with:

  • Accessible information. For example, account info and bills in large print or braille.
  • Regular meter reading services. For example, if nobody can read your meter.
  • Help with prepayment meter access. For example, moving a meter if you can’t safely get to it to top up.
  • Advance notice of planned power cuts. If you rely on your energy supply for medical reasons your network operator can tell you about planned power cuts. For example, when they plan engineering work.
  • Priority support in an emergency. Network operators could provide heating and cooking facilities if you are cut off supply.
  • Identification and password scheme. This could include arranging a password or agreed on picture cards if callers need to visit or contact you. This way you can feel confident they are genuine. 
  • Nominee scheme. You can nominate someone to receive communications and bills from your supplier. For example, a family member, carer or someone you trust.
Learn more about the Priority Service Register

More advice from the Goverment:

Local energy grants

Cold Weather Payments

Winter Fuel Payment


Scope are offering a Disability Energy Support service for disabled people. The service is open to disabled people or households in England and Wales where one or more disabled people live. Telephone appointments are limited due to high demand but you can still contact them via email.

Email Scope Energy Support

You can use Scope’s Disability Energy Support eligibility checker.

Check your eligibility 

National Energy Action (NEA)

NEA Action for warm homes logo

NEA’s WASH Advice Service is a free support service providing advice on your energy bills and keeping warm and safe in your home. They can also help with benefits advice and how to best manage your income.

NEA offer Face-to-face, telephone and online support for householders.

Contact for more information.

Learn more about the NEA


entitledto what can you claim? logo

You can check which benefits you may be entitled to by simply using the benefits calculator at entitledto. Entitledto is independent of the UK Government but they create benefits calculators that are up to date and are based on expert knowledge of the UK’s social security system. 

Check what you’re entitled to


MSE logo

Martin Lewis’ website MoneySavingExpert offers a huge range of advice and information about the energy crisis and what to do if you’re struggling to pay your energy bills.

Read advice from MoneySavingExpert