The following information on this page and associated pages are to help answer any questions you may have about the coronavirus pandemic.
Please do get in touch if you would like any further information or help.
We appreciate this information does not replace seeing us face to face; if you need someone to talk to, you can call our Time to Talk team on Freephone 0300 303 3691 or SMS 07856 426 940 or contact our friendly HUB team Tel: 01392 459 222 email@example.com. We are also available on webchat via our Facebook page.
(This page was last updated 13.01.2021)
1.) I am confused about what I can and cannot do?
We are now in our third national lockdown and must stay at home. You must not leave, or be outside of your home except where necessary. More information on what you can and can’t do during the lockdown can be found here.
You may leave the home to:
- Shop for basic necessities
- Go to work
- Exercise once a day with your household or support bubble or one other person in your local area
- Meet your support bubble if you are legally permitted to form one
- Seek medical assistance
- Attend education
2.) Does the ‘stay at home’ rule apply to everyone?
The guidance is for people who are fit and well. There is additional advice for people who are clinically extremely vulnerable to coronavirus. If you are clinically extremely vulnerable you should follow resumed shielding guidance and should not attend work, school, college, or university. You should limit the time you spend outside the home. You should only go out for medical appointments, exercise, or if it is essential.
4.) Do I have to wear a face covering?
You must wear a face covering in many indoor settings, such as shops, and on public transport. This is the law unless you are exempt and don’t have to wear one.
You are exempt from wearing a face covering if you have an age, health or disability reason:
- you do not routinely need to show any written evidence of this
- you do not need to show an exemption card
- This means that you do not need to seek advice or request a letter from a medical professional about your reason for not wearing a face covering.
- However, some people may feel more comfortable showing something that says they do not have to wear a face covering. This could be in the form of an exemption card, badge or even a home-made sign.
If you wish to use an exemption card or badge, you can download exemption card templates. You can then print these yourself or show them on a mobile device. Please note that the government will not provide exemption cards or badges. Please do not contact your GP / Healthcare Practioner for an exemption certificate, use the download template above or make your own sign.
7.) There are so much information and news updates about the coronavirus, I don’t know which one to read?
For up to date, factual information, visit GOV.UK or the NHS website. For local facts on the coronavirus we suggest reading the information on your local council website: Devon County Council, Cornwall Council, Somerset County Council and Dorset Council . You could also use the GOV.UK Coronavirus Information Service on WhatsApp. This automated chatbot covers the most common questions about coronavirus. Citizens Advice are also a good source of practical support and information.
8.) When will I get the covid vaccination?
The NHS is currently offering the COVID-19 vaccine to people most at risk from coronavirus. The vaccine is being offered in some hospitals and pharmacies, at hundreds of local vaccination centres run by GPs and at larger vaccination centres.
It is being given to:
people aged 80 and over
people who live or work in care homes
health and social care workers at high risk
The vaccine will be offered more widely as soon as possible.
Wait to be contacted
The NHS will let you know when it’s your turn to have the vaccine. It’s important not to contact the NHS for a vaccination before then.
The order in which people will be offered the vaccine is based on advice from the Joint Committee on Vaccination and Immunisation (JCVI).
Read the latest JCVI advice on priority groups for the COVID-19 vaccination on GOV.UK
9.) Does the coronavirus make you feel anxious, isolated, and at times lonely?
Please call us if you feel anxious, isolated or would just like to hear someone’s voice or make contact with someone, our Time to Talk team is available on Freephone 0300 303 3691 or SMS 07856 426 940. Alternatively, you can contact our friendly HUB team on 01392 459 222 or email firstname.lastname@example.org
We also offer lots of useful links to help and support on our dedicated Your Wellbeing webpage and have a new counselling service offering you 6 free sessions with a trained counsellor (BSL counsellor available). Counselling is a talking therapy which can help you understand and manage complicated feelings and emotions.
11.) Are you struggling to use technology to keep in touch with family and friends online?
Our friends at AbilityNet help people of any age and with any disability to use technology to achieve their goals at home, at work and in education, why not get in touch with them, call 0800 269 545 or email email@example.com