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Privacy Statement

The privacy and security of your personal information is extremely important to us. This privacy policy explains how and why we use your personal data, to make sure you stay informed and can be confident about giving us your information when you use any of our services or get involved with any of our projects at Living Options Devon (LOD).

Your personal data is in safe hands with Living Options Devon

We use your personal data to help us provide a quality experience for you. This includes tailoring the information we share to ensure you find it relevant, useful and timely.

We respect your privacy and work hard to ensure we meet strict regulatory requirements.

We do not sell your personal data to third parties.

We will always protect your personal data and, as part of this, we regularly review our privacy notice so that you can see how we use your data and what your options are. If there are any further changes to the ‘General Data Protection Regulation’ (or GDPR) or related laws, we may need to amend this statement in the future.

  • This privacy policy explains what data we collect as well as how and why we use your personal data
  • The policy applies to you if you’re a supporter of Living Options Devon (whether that’s as a member, donor, volunteer, user or employee) or use any of our services, visit our website, use our social media channels, email, call or write to us. In certain circumstances we may also provide an extra privacy notice, which will always refer to this page
  • Will never sell your personal data.  We may at times be required to share it with organisations we are working in partnership with but, before we do, we will ensure that they meet our high privacy standards.

Who are ‘we’?

In this policy, whenever you see the words ‘we’, ‘us’, ‘our’ LOD or Living Options it refers to Living Options Devon and the projects it runs.  Our current projects can be found here.

If you have any questions relating to this privacy policy or how we use your personal data, please send them to or post them to the address below.  The accuracy of your information is important to us. If details such as your address change, please let us know.  You can ask to see the information we hold about you at any time.  You can ask us to correct information if you think it is inaccurate.

You can ask for us to remove your information at any time.

For further details on how your data is used and stored please contact us:


Telephone:       01392 459222

Address:           Ground Floor Units, 3-4 Cranmere Court, Lustleigh Close, Matford Business Park, Exeter  EX2 8PW

Our ICO number is Z2861057 Our registered charity is number is: 1102489

The personal data we collect

We collect personal data provided by you. This includes information you give us when you join as a member, join in one of our activities, use one of our services, take action to support our work, become a volunteer or an employee.

For example:

  • We collect personal details (such as your name, address, date of birth, email address, telephone etc) when you get in touch with Living Options Devon directly or through one of our projects – such as when you join as a member of Countryside Mobility, use one of our services (such as Time to Talk), campaign, donate, fundraise or become a volunteer
  • We collect financial information (payment information, gift aid eligibility etc) for example when you make a donation to an appeal or become a member.
  • We collect information about your interests and preferences, such as which campaigns you support, what activities Living Options Devon offers you are interested in, and how you would like us to contact you.
  • If you purchase a gift voucher for someone else, your details will also be recorded.
  • We sometimes have to collect and use ‘sensitive personal data’ on our employees and volunteers. This is defined as information about racial or ethnic origin, political opinions, religious or other similar beliefs, trade union membership, physical or mental health, sexual life, and criminal allegations, proceedings or convictions. At times we will collect sensitive personal data to help us monitor equal opportunities, and to research whether we deliver great experiences for everyone, regardless of their background or beliefs, but this is only ever analysed as an aggregate from across all data rather than individual level.
  • If you’re a volunteer we may collect extra information about you (such as references, criminal records checks, details of emergency contacts or medical conditions). We will keep this information for legal or contractual reasons, to protect us (including in the event of an insurance or legal claim), and for safeguarding purposes.

We might also collect information from other organisations, when you give permission or where your personal data is available publicly.

For example, if you have moved house but forgotten to tell us, we may use the Post Office’s National Change of Address database to update our records. Other examples may include checking national databases so we know if someone has passed away, securing a new telephone number where the current number is out of date (telematching), appending age to help us more accurately target our communications.

By using these sources of information, we can ensure that our communications get to you and that the information you receive from us is relevant.

You always have the right to restrict the way we process your data – please contact us if you wish to do so:

How we use your Information

We will only use your personal data on relevant lawful grounds as permitted by the EU General Data Protection Regulation and Privacy of Electronic Communication Regulation.  And we will use your personal data for the purpose or purposes outlined at the time you gave it to us and only with your permission. This may have been during the course of using one of our services or projects, when signing up for membership or when simply visiting our website.

Only with your permission we would also like to contact you from time to time to send you information about our services and projects. This information may include:

  • Newsletter updates
  • Opportunities to get your voice heard through consultations;
  • Information giving events you might be interested in attending;
  • Requests for volunteers and peer supporters; and
  • Opportunities to feedback on our services.
    • to provide the service, product or essential information you expect from us
  • where you have given us your consent to do so, to keep you informed about: engaging with our services, volunteering with us, membership, events, conservation work, fundraising, room hire and so forth.
  • to enable trusted partner organisations to perform services on our behalf or to help us understand our supporters more effectively.
  • to better understand how we can improve our services for you

We may also need to provide your personal data if we’re asked by the police, or any other regulatory or government authority investigating suspected illegal activities.

Below are the main ways we will use your data. These all depend on the nature of our relationship with you and how you interact with and use our various services, websites and activities.

We conduct research and analysis on the information we hold which can in turn create further personal data. For example, by analysing your interests and involvement with our work we may be able to build a profile which helps us decide which of our communications are likely to interest you. This analysis may be carried out by us or by third party organisations working for us.

We may also host encrypted personal data on third party websites (for example, social media platforms) to ensure you only see relevant, personalised and interesting content from those organisations. 

If we have to share your data

We will not sell your personal information to a third party.

We may share your information with partners to allow them to perform services on our behalf. Where applicable we have contracts in place with our partner organisations, which require them to comply with the General Data Protection Regulation and The Privacy and Electronic Communications Regulations (or PECR), and to have robust systems and processes to protect the security of your information.

We may provide your email address to digital advertising or social media companies who work on our behalf, such as Facebook and this is so we can reach you and others like you with information about how you can support our work.  This data is always provided in an encrypted format and is deleted immediately after use. If you don’t want to see targeted advertising from us on social media, please refer to the instructions provided by the social media site, for example on Facebook, Instagram, Twitter and Google.

Below are some examples of the types of organisations with which we may share your data

  • Analytics partners – to enable us to track the effectiveness of our website or mobile apps.
  • Social media partners – so that we can effectively communicate with our supporters on social media platforms.
  • Website and app partners – to help us develop websites and apps that give our users and members the best possible online experience.

For further detail on the processes used to share your information please refer to our cookie policy. 

Cookie Policy