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Accessibility Statement

Accessibility statement for www.livingoptions.org and www.ouraccessibilitymatters.org

This website is run by Living Options Devon. We want as many people as possible to be able to use this website. Our site includes Accessibility by UserWay.org this is a free resource that helps you to customise your computer, tablet or mobile phone to make it easier to use For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader.

We’ve also made the website text as simple as possible to understand.

AbilityNet has further advice on making your device easier to use.

How accessible this website is

We know some parts of this website are not fully accessible:

  • most older PDF documents are not fully accessible to screen reader software
  • live video streams may not have captions
  • there’s a limit to how far you can magnify the map on our ‘contact us’ page

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or BSL.

  • Email: marketing@livingoptions.org
  • Telephone: 01392 459222
  • SMS / Text: 07856 426940
  • We’ll consider your request and get back to you as soon as we can.
  • If you cannot view the map on our ‘contact us’ page, call or email us contact for directions.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact the marketing team on 01392 459 222 or email marketing@livingoptions.org.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us.

Technical information about this website’s accessibility

Living Options Devon is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance Status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to an exemption.

Non accessible content

The content listed below is non-accessible as it is third party and not controlled by us

Disproportionate burden

  • Google Maps
  • Donation System / payment gateway

Navigation and accessing information

There’s no way to skip the repeated content in the page header (for example, a ‘skip to main content’ option).

It’s not always possible to change the device orientation from horizontal to vertical without making it more difficult to view the content.

It’s not possible for users to change text size without some of the content overlapping.

Interactive tools and transactions

The donate form may be difficult to navigate using a keyboard. For example, because some form controls are missing a ‘label’ tag.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By September 2020, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix forms or information for projects no longer in operation.

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Third party content and functionality

We provide links to partner websites and sometimes make use of third party resources such as audio and video players to embed content in our website. Wherever possible we will ensure these are conformant.

What we’re doing to improve accessibility

We regularly consult with beneficiaries and stakeholders on the content and accessibility of our website. Last consultation was undertaken in September 2020.

Preparation of this accessibility statement

This statement was prepared on 26 November 2020. It will be reviewed annually.